Shambhala Travels operates as a tour packages provided for Agencies, Providers. And they can then resell the tour packages to travelers. Cancellation and refund eligibility may vary depending on the specific tour, activity, or service booked.

Traveler Cancellations

Travel Agencies, Providers may cancel a booking according to the cancellation policy displayed on the respective tour page at the time of booking.

Cancellation policies may include:

Free cancellation within a specified period.
Partial refunds.
Credit-based refunds.
Non-refundable bookings.

The applicable cancellation terms will always be displayed before confirmation of a booking.

Provider-Initiated Cancellations

A tour provider may cancel a booking due to:

Weather conditions.
Safety concerns.
Operational issues.
Insufficient participation.
Force majeure circumstances.

In such situations, the traveler may be offered:

An alternative date.
An alternative experience.
Travel credit.
A full or partial refund as determined by the provider.

Refund Processing

Approved refunds will be processed to the original payment method whenever possible.

Refund processing times may vary depending on:

Payment gateways.
Banking institutions.
Card issuers.

Processing may take between 7 and 14 business days after approval.

Non-Refundable Services

Certain tours, promotional offers, custom itineraries, special events, or last-minute bookings may be marked as non-refundable.

Such conditions will be clearly displayed before purchase.

Contact Us

For any cancellation or refund-related inquiries, please contact our support team through the contact details provided on our website.